Blackboard is Eastern's learning management system. All classes (face-to-face, hybrid and online) will have a presence on Blackboard. You will use Blackboard regularly to access your course syllabus, lecture slides and readings; view announcements and notifications from your instructors; submit assignments; and participate in discussion boards and quizzes.  

• Log in to Blackboard

Please note that Google Chrome is the recommended internet browser for Blackboard.

How do I log in to Blackboard?

Eastern uses a Single Sign-On service in an effort to decrease the number of passwords required to access applications across the college. Use your E-Key to log into Blackboard.

What is my E-Key?

1. Visit the Find My E-Key website
2. Type in your last name and Student ID Number, then click Submit.   
3. The next screen displays your EOSC email address, which is the same as your E-Key.   
4. Your default password is your birthdate plus the last four digits of your Social Security Number in the format MMDDYYYY#### 

If you have NEVER logged into your EOSC email, you will need to activate your E-Key before you can sign into any applications. Visit eosc.edu/MyEOSC for instructions.

Why am I receiving an error when I try to log in?

If you receive an "Error 403: org_internal” error" when you try to log into Blackboard, it means you are attempting to log in using a non-EOSC email address. This error usually happens when a user is currently logged into a non-EOSC profile on Chrome. You will need to sign out of the current profile and log into the profile using your EOSC email and password.

1. Open Chrome
2. At the top right, click "Profile"
3. Sign out of your non-EOSC profile
4. Sign into your EOSC profile using your EOSC email address and password

Why am I unable to log into the Blackboard App?

If you are unable to log in via an App on your mobile device after an application upgrade, change in authentication(login) method, or if the App is slow, please follow the below steps to clear the application's cache. 

For Android:

1. Click your phone’s “Settings” menu.
2. Find Apps (or Applications, depending on your device) in the menu, then locate the Application you would like to clear the cache of. 
3. Tap on Storage and the buttons for clearing the cache and app data will become available. Clear the Cache and then try restarting the App.

For iPhone:

1. Tap Settings > General > iPhone Storage.
2. Select the App you want to clear data from. 
3. Tap Delete App, then head to the App Store to re-download it. This will be a clean install without all the data.
4. Once re-downloaded, tap to open the app and attempt to sign in. 

Which version of the Blackboard App do I need and how do I update it on my phone?

• Versions that work with the Blackboard app 
• How to find the Apple version 
• How to update the Apple version 
• How to find and update the Android version 

Help with Blackboard

• Blackboard Help for Students
• How to download and use the Blackboard App (pdf with links)
• Introducing the Blackboard App (video)
• Changing Your Blackboard Password (pdf)
• Blackboard Base Navigation (pdf)
• Blackboard Base Navigation (video)
• Known Issue: 404 Error in Microsoft Edge when accessing MS Office Doc (pdf)

Students use Self Service for academic advising, planning and enrolling in classes, viewing financial information, paying tuition, and checking grades.

• Log into Self Service

How do I log in to Self Service?

Eastern uses a Single Sign-On service in an effort to decrease the number of passwords required to access applications across the college. Use your E-Key to log into Self Service.

What is my E-Key?

1. Visit the Find My E-Key website
2. On the User ID page, type in your last name and Social Security Number without hyphens, then click Submit.   
3. The next screen displays your EOSC email address, which is the same as your E-Key.   
4. Your default password is your birthdate in the format MMDDYYYY. Your password should be changed as soon as possible to protect your account.

If you have NEVER logged into your EOSC email, you will need to activate your E-Key before you can sign into any applications. Visit eosc.edu/MyEOSC for instructions.

Why am I receiving an error when I try to log in?

If you receive an "Error 403: org_internal” error" when you try to log into Self Service, it means you are attempting to log in using a non-EOSC email address. This error usually happens when a user is currently logged into a non-EOSC profile on Chrome. You will need to sign out of the current profile and log into the profile using your EOSC email and password.

1. Open Chrome
2. At the top right, click "Profile"
3. Sign out of your non-EOSC profile
4. Sign into your EOSC profile using your EOSC email address and password

Self Service Instructional Resources

Please watch this video guide for instructions on how to register for classes. Download and review the instructions linked below for other assistance.

• How to Register for Classes (pdf)

• How to Print a Class Schedule (pdf)

• How to Drop a Course (pdf)

• How to View Your Final Grades (pdf)

• How to Designate Your Direct Deposit (interactive tutorial)

• How to Review Your Financial Aid (pdf)

• How to View Your Account and Make a Payment (pdf)

Navigate is an online platform and app designed to help you succeed and to enhance your experience at Eastern. Visit the Navigate information webpage to learn about what you can do with the app and how to access it.

Download the Navigate App

1. Go to Google Play or the Apple App Store.
2. Search "Navigate Student" to install app.
3. Once installed, search for "Eastern Oklahoma State College."
4. Use your E-Key student email and password to log in.

Or Login Using a Web Browser

You can also log in to Navigate using a web browser at any time. Visit eosc.navigate.eab.com to log in.

How do I log in to Navigate?

Eastern uses a Single Sign-On service in an effort to decrease the number of passwords required to access applications across the college. Use your E-Key to log into Navigate.

What is my E-Key?

1. Visit the Find My E-Key website
2. On the User ID page, type in your last name and Social Security Number without hyphens, then click Submit.   
3. The next screen displays your EOSC email address, which is the same as your E-Key.   
4. Your default password is your birthdate in the format MMDDYYYY. Your password should be changed as soon as possible to protect your account.

If you have NEVER logged into your EOSC email, you will need to activate your E-Key before you can sign into any applications. Visit eosc.edu/MyEOSC for instructions.

Why am I receiving an error when I try to log in?

If you receive an "Error 403: org_internal” error" when you try to log into Navigate, it means you are attempting to log in using a non-EOSC email address. This error usually happens when a user is currently logged into a non-EOSC profile on Chrome. You will need to sign out of the current profile and log into the profile using your EOSC email and password.

1. Open Chrome
2. At the top right, click "Profile"
3. Sign out of your non-EOSC profile
4. Sign into your EOSC profile using your EOSC email address and password

Contact

Contact navigate@eosc.edu for Navigate login assistance and technical support.

Eastern provides email accounts for all enrolled students. Your account is maintained for a period of two years, so you will have the same email address for your entire time at Eastern. It is important that you check your email regularly. Eastern faculty and staff use your student email to send information such as emergency closings, important deadlines, and other campus announcements.

Activate your E-Key and EOSC Email

If you have NEVER logged into your EOSC email, you will need to activate your E-Key before you can sign into email or any other applications. 

What is my E-Key?

1. Visit the Find My E-Key website
2. On the User ID page, type in your last name and Social Security Number without hyphens, then click Submit.   
3. The next screen displays your EOSC email address, which is the same as your E-Key.   
4. Your default password is your birthdate in the format MMDDYYYY. 

Activate your E-Key and EOSC Email

1. Visit google.com
2. Click on “Sign In” located at the top right corner of the screen
3. Enter your EOSC Email (the same as your E-Key username)
4. Select “Work or school account”
5. Enter your E-Key password (default password is your birthdate in the format MMDDYYYY)
6. Check the box to “Stay Signed In,” then click “Yes.” Do this to reduce the number of times you are asked to sign in.

Having trouble logging in?

You cannot use a personal Google GMail address to log into any EOSC applications. If you are attempting to sign in with a personal Google account, your authentication attempt will fail with a "403 org_internal" error. You must use your EOSC Email address and E-Key credentials. Please check that you are signed in to your Google profile using your EOSC account information and not your personal profile information. If you receive a different error or continue to experience issues, contact Computer Services at 918-465-1748 or 918-465-1710.

Eastern students get free access to Office 365 as long as they're a student. Office 365 includes Word, Excel, PowerPoint, OneNote and Teams. Use your EOSC email address to get started.

• Visit office.com/GetOffice365
• Tutorial to install Offices apps from Office 365

When connecting to campus wifi, we may require that you provide your MAC address. Find instructions, as well as some first-time-setup guides, for your device below.

Laptops

• Windows 10

  • Open the Command Prompt by right-clicking on the Start button (located in the lower-left corner of the screen) and select Command Prompt from the menu. Alternatively, press the Windows Key on your keyboard, type cmd into the Search bar, then press Enter on your keyboard.

  • Enter ipconfig /all into the Command Prompt window and press Enter on your keyboard.

  • The wireless MAC address will be listed under Wireless LAN adapter Wi-Fi next to Physical Address. The wired MAC address will be listed under Ethernet adapter Ethernet next to Physical Address.

• Mac

  • Open the Apple menu.

  • Click System Preferences > Network.

  • Select your network connection and click Advanced.

  • You will find the MAC address on the hardware tab.

• Chrome OS

  • Click the wifi network icon.

  • At the top of the box, click information.

  • You will find the MAC address displayed as the wifi address.

Smartphones & Tablets

• iPhone & iPad

  • Open the Settings app.

  • Select Wi-Fi > select the network.

  • Wi-Fi Address is listed under Private Wi-Fi Address.

• Android & Pixel

  • The specific instructions for finding the MAC address of an Android device may vary slightly based on the manufacturer.

  • Open the Network & Internet > Internet > SSID > Randomized MAC Address

• Windows Phone

  • On the main Windows phone screen, swipe left and select Settings.

  • In the Settings screen, select About > more info.

  • The MAC address will be listed under phone information.

Streaming Devices

• AppleTV

  • For Wireless MAC address:
    Plug in your Apple TV and follow the set up until you reach the step to connect to a network.
    Select a wireless network and attempt to connect. This will fail, which is normal.
    The wireless MAC address should now be displayed on the Apple TV’s screen.

  • For Wired MAC address:
    Connect your Apple TV to an Ethernet port.
    On the Apple TV, navigate to Settings > General > Network. Record the MAC address listed.

• Amazon Fire TV

  • Plug in your Amazon Fire TV stick into your TV

  • If this is the first time using this Fire TV device, the wireless MAC address will appear in the list of wireless networks during setup at the far-right of the list.

  • If this Fire TV stick has been used in the past, navigate to Settings > System > About > Network and the wireless MAC address will be listed at this screen.

• Roku

  • From the Roku home screen, select Settings > System > About > Wireless MAC Address

• Chromecast

  • Visit Settings on your Chromecast app.

  • The MAC address will be listed at the bottom of the window.

• Smart TV

  • Each smart tv is unique; however most MAC addresses are visible in the Settings Menu in the Network or About sections.

  • Alternatively, check with the manufacturer of your smart tv for instructions on how to obtain the MAC address for your specific model.

• NVIDIA Shield

  • Select Settings

  • Select Device

  • Select Network

  • Select Status info

Gaming Devices

• Nintendo Switch

  • From the Switch’s Home menu, go to System Settings

  • Scroll down and select Internet.

  • The MAC address will appear under System MAC Address.

• Nintendo Wii U

  • From the Wii U main menu, select System Settings.

  • Select Internet > View MAC Address. The wired/wireless MAC address will be listed.

• Nintendo Wii

  • Select Wii Settings.

  • Select Internet > Console Information.

  • The wireless MAC address is listed under MAC Address. The wired MAC address is listed under LAN Adapter MAC Address.

• Nintendo 3DS

  • From the 3DS’s main menu, go to System Settings > Internet Settings > Other Information.

  • Select Confirm MAC Address. The wireless MAC address will appear.

• NVIDIA Shield

  • Select Settings > Device > Network > Status Info

  • The MAC address will be listed on the Status Info screen.

• Xbox One

  • If you are setting up your Xbox One for the first time:

  • Complete the initial setup until you reach the network connection step.

  • Attempt to connect to Device-Northwestern. This will fail, which is normal.

  • Select Fix it.

  • Wait for the troubleshooter to fail.

  • The MAC addresses will now be listed. Use Wired MAC for Ethernet connections and Wireless MAC for Wi-Fi connections.

  • If you have previously set up your Xbox One:

  • From the Xbox One home screen, select Settings.

  • Under the Console tab, select Network.

  • Select Advanced Settings. The wired and wireless MAC addresses will be displayed

• Xbox 360

  • From the Xbox 360 main menu, go to My Xbox > System Settings > Network Settings > Configure Network

  • Select the Additional Settings tab and then select Alternate Mac Address.

  • The wired and wireless MAC addresses will be listed at the bottom of this screen.

• Xbox

  • Power on the Xbox with no disc in the tray.

  • Visit the Xbox Dashboard.

  • Choose Xbox Live.

  • Visit the Connect Status screen.

  • Select Settings.

  • From the Network Settings screen, you will see the MAC address in the bottom right corner.

• PlayStation Vita

  • Open the Settings and tap Start

  • Tap System

  • Tap System Information

  • The MAC is on this screen

  • Status List.

  • You can find the MAC address listed under MAC Address.

• PlayStation 4

  • On the PlayStation 4 main menu, go to Settings > System > System Information.

  • The wired address will appear next to MAC Address (LAN Cable). The wireless MAC address will appear next to MAC Address (Wi-Fi).

• PlayStation 3

  • From the PlayStation 3 main menu, select Settings > System Settings > System Information.

  • The wireless and wired MAC address will be listed on the screen.

Other Devices

• Amazon Echo

  • Download the Amazon Alexa app to your phone or computer and sign in with your Amazon account.

  • Connect to the wireless network transmitted by your Echo device.

  • The wireless MAC address for your Echo can be found at the bottom of the Echo Setup screen in the Alexa app.

• Google Home

  • Plug in your Google Home.

  • Download and open the Google Home app on your phone.

  • You should see your Google Home listed. Select it then press Set Up.

  • Accept the prompt allowing your phone to connect to your Google Home.

  • Answer the set up questions listed.

  • Enter the location of your Google Home and select Continue.

  • The wireless MAC address will be listed at the bottom right corner of the screen.

Most web browsers include a feature to block pop-up windows. While this may eliminate unwanted or bothersome pop-up windows, the feature sometimes can impede the functionality of legitimate or useful websites.

Some popular Eastern-affiliated websites requiring pop-ups include Self-Service.

Follow the instructions below to configure your web browser to allow pop-up windows for your selected websites. 

Note: If you have installed third-party applications to block pop-ups (examples include the Google, MSN, and Yahoo! toolbars), be sure to consult the vendor documentation to allow pop-up windows for desired websites.

Safari (macOS)

Safari for macOS has no per-website control over blocking pop-up windows. Pop-ups are either blocked, or they are not. To allow pop-ups:

1. From the Safari menu, choose Preferences... and click the Security tab.
2. Ensure the Block pop-up windows option is not checked. Unchecking this option will allow pop-ups.
3. To block pop-ups once again, check the Block pop-up windows checkbox.

Note: If you are concerned about allowing pop-ups globally for all websites that you browse, consider using another web browser that allows website exceptions such as Chrome or Firefox.

Chrome .current (Windows/macOS)

1. Open Chrome, then go to the web page that you want to allow pop-ups.
2. In Chrome's URL window, highlight the entire web address of the current page, then choose the Copy command from the Edit menu or right-click and choose the Copy command.
3. Click the icon with three horizontal bars in the upper right side of the browser toolbar.
4. Click Settings.
5. Scroll to the bottom of the Settings section and click Show advanced settings... .
6. In the Privacy section, click Content settings... . The Content settings window appears.
7. Scroll to the Pop-ups section, and then ensure the Do not allow any site to show pop-ups radio button is selected.
8. Click Manage exceptions... .
9. In the Hostname pattern field, choose the Paste command from the Edit menu or right-click and choose the Paste command, and ensure the Behavior dropdown menu is set to Allow.
   
   Notes: Pasting the web address of a page you wish to allow pop-ups is recommended, rather than typing the generic main web address. For example, you might visit www.example.com/requirepopup.html, but the page is actually hosted at popup.example.com/forms/popupform.html. In this example, you must allow popup.example.com, not www.example.com. Note also that entire websites must be allowed, not individual directories or pages, so in this example Chrome will automatically add the top level popup.example.com to its Allowed sites.
    
10. Click Done.
11. Close any remaining dialog boxes.

Firefox .current (Windows/macOS)

1. Open Firefox, then go to the web page that you want to allow pop-ups.
2. In Firefox's URL window, highlight the entire web address of the current page, then choose the Copy command from the Edit menu or right-click and choose the Copy command.
3. Click the icon with three horizontal bars in the upper right side of the browser toolbar.
4. Select Options (Windows) or Preferences (macOS).
5. In the left sidebar, click on the Content icon to display the Content section.
6. In the Pop-ups section, ensure the Block pop-up windows checkbox is selected, then click the adjacent Exceptions... button.
7. In the Address of web site: field, choose the Paste command from the Edit menu or right-click and choose the Paste command, and then click Allow.
   
   Notes: Pasting the web address of a page you wish to allow pop-ups is recommended, rather than typing the generic main web address. For example, you might visit www.example.com/requirepopup.html, but the page is actually hosted at popup.example.com/forms/popupform.html. In this example, you must allow popup.example.com, not www.example.com. Note also that entire websites must be allowed, not individual directories or pages, so in this example Firefox will automatically add the top level popup.example.com to its Allowed sites.
    
8. Click Save Changes.
9. Close any remaining dialog boxes.

Internet Explorer (Windows)

When a website attempts to launch a new pop-up window, you may see dialog boxes alerting you of pop-up windows that have been blocked. Follow the instructions below to allow pop-up windows on a per-website basis.

1. Open Internet Explorer, then go to the web page that you want to allow pop-ups.
2. In Internet Explorer's Address field, highlight the entire web address of the current page, then right-click and choose the Copy command.
3. From the Tools menu (the gear icon on the far right), select Internet options. The Internet Options dialog box opens.
4. Click on the Privacy tab.
5. Under Pop-up Blocker ensure the Turn on Pop-up Blocker checkbox is checked, and then click Settings. The Pop-up Blocker Settings dialog box opens.
6. Right-click in the Address of website to allow: field, then choose the Paste command.
   
   Notes: Pasting the web address of a page you wish to allow pop-ups is recommended, rather than typing the generic main web address. For example, you might visit www.example.com/requirepopup.html, but the page is actually hosted at popup.example.com/forms/popupform.html. In this example, you must allow popup.example.com, not www.example.com. Note also that entire websites must be allowed, not individual directories or pages, so in this example Internet Explorer will automatically add the top level popup.example.com to its Allowed sites.
   
   For more information about pop-ups, see Learn more about Pop-up Blocker, located at the bottom of the dialog box.
    
7. Click Add.
8. Close any remaining dialog boxes.

Edge (Windows 10 only)

Microsoft Edge for Windows 10 has no per-website control over blocking pop-up windows. Pop-ups are either blocked, or they are not. To allow pop-ups:

1. Click the ellipsis icon (...) in the upper right corner of your web browser, and then click Settings.
2. In the Advanced settings section, click View advanced settings.
3. In the Block pop-ups section, click the switch to Off. Pop-ups are now allowed.
4. To block pop-ups once again, click the switch to On.

Note: If you are concerned about allowing pop-ups globally for all websites that you browse, consider using another web browser that allows website exceptions such as Chrome or Firefox.

Why Clear Cache and Cookies?

Clearing the cache and cookies from a web browser is an important first-step for almost any troubleshooting for internet browsing. The 'cache' is a tool used by your internet browser to speed up the page loading process. However, sometimes it can cause a problem when websites are updated and developed as files saved in the cache may conflict with what is actually coded into the website. Clearing cache and cookies is a way to ensure that any issues you may come across are actually something wrong with the website, rather than inconsistencies caused by using different browsers.

Keyboard Shortcut for Most Browsers

If you are using Microsoft Edge, Google Chrome, or Mozilla Firefox you can quickly clear cache with a keyboard shortcut. While in your browser, press Ctrl + Shift + Delete simultaneously on the keyboard to open the appropriate window.

IMPORTANT: Be sure and close/quit the browser and restart it after clearing the cache and cookies.

Step-By-Step Instructions by Browser

• Google Chrome for Windows 
• Google Chrome for iOS 
• Mozilla Firefox 
• Microsoft Edge
• Safari for macOS 
• Safari for iOS

Source information courtesy of The University of Iowa Information Technology Services.

Please complete the form below and describe your issue in detail. Please include if the issue involves Blackboard, Self Service, Email, Zoom, the EOSC website, etc.

• Technology Help Request Form

The Multi-Media Center, located on the 3rd floor of the Bill H. Hill Library Building, offers a variety of services to faculty, staff, students and outside agents. Please contact Garrick Dobson, Multi-Media Communications Manager, for more information. If you should need any of the services listed below please submit an Audio/Visual Request Form.

Multi-Media Setups include:

• Teleconferencing

• ITV Meetings and Classes

• PA Systems for meetings

• Audio Visual Equipment

• Special Lighting

Repairs & Maintenance

• Telephone System

• Copiers

• Satellite System

• Cable TV

• Computers and Peripherals

• Data Communication Lines

• Two-way Communications

• General A/V Electronic Repairs

Additional Services include:

• ITV Equipment Training

• Tape Duplication

• Video/Audio

• Classroom Software Development

• Overheads

• Pictures Copied

• Lamination

• Equipment Usage Training

ITV

For information concerning the schedules for ITV or Distance Learning Classes please contact Garrick Dobson at gdobson@eosc.edu.